Shipping policy

Our aim is to process and fulfil all orders within two business days from the time the order is placed.

Please note that orders placed during long weekends and public holidays may require additional processing time. 

Once your order has been dispatched, you will receive an email confirmation containing the shipping and tracking details, enabling you to track your package.

If you have any concerns regarding your order, please contact us via email at prahran@makeuphouseaustralia.com

All orders are shipped using Australia Post and are subject to their delivery timelines.  

Within Australia

For orders under $70AUD, a flat rate of $10.95 AUD is applicable for standard shipping.
Orders over $70 AUD qualify for free standard shipping. 
A flat rate of $14.95AUD is applicable for express shipping.

Typical delivery timeframes: 

Express shipping: Please allow 1-2 business days for delivery

Standard shipping : Please allow 4-5 business days for delivery

Please note - orders being delivered to regional areas of Australia, Western Australia, and non-metropolitan locations may require more time for delivery.

New Zealand

For orders under $100AUD, a flat rate of $15.99 AUD is applicable for standard shipping.
Orders over $100 AUD qualify for free shipping.

Standard shipping: please allow 6-27 business days for delivery

International Orders

We also offer shipping to our customers in the following countries: Austria, Belgium, Bulgaria, Canada, Croatia, Cyprus, Czechia, Denmark, Estonia, Finland, France, Germany, Greece, Hong Kong SAR, Hungary, Ireland, Israel, Italy, Japan, Latvia, Lithuania, Luxembourg, Malaysia, Malta, Netherlands, Norway, Poland, Portugal, Romania, Singapore, Slovakia, Slovenia, South Korea, Spain, Sweden, Switzerland, United Arab Emirates, United Kingdom, United States.

For international orders under $100AUD, a flat rate of $29.99AUD is applicable for standard shipping. 
Orders over $100AUD qualify for free shipping.

Standard shipping: please allow 6-27 business days for delivery.

*International orders may incur customs duties or import taxes. These charges are set by your local customs authority and are the responsibility of the customer.